Frequently Asked Questions

Everything you need to know about your OUAI routine.

Are OUAI products sulfate-free and paraben-free?

Yes, our entire line is formulated without sulfates, parabens, and phthalates to ensure your hair and skin stay healthy and hydrated.

Do you offer international shipping?

Currently, we ship to most countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.

What is your return policy?

We want you to love your OUAI. If you are not satisfied, you can return your products within 30 days of purchase for a full refund, excluding shipping costs.

Are OUAI products tested on animals?

Absolutely not. We are a cruelty-free brand and do not test our products or ingredients on animals at any stage of production.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

Are your plastic bottles recyclable?

Yes, most of our packaging is made from recyclable materials. We also offer refill pouches for our most popular shampoos and conditioners to reduce plastic waste.