Returns & Exchanges

We want you to love your OUAI, but if you are not completely satisfied, we offer free returns on all orders within 30 days of purchase. Products must be in their original packaging and in gently used condition to qualify for a full refund.

1

Start Your Return

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

2

Print Your Label

Follow the prompts to generate a prepaid shipping label, which will be sent directly to your email for easy printing at home.

3

Pack It Up

Securely pack your items in the original shipping box or any sturdy cardboard container, ensuring all old shipping labels are covered or removed.

4

Drop It Off

Take your package to the nearest authorized carrier location; once received at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing